Privacy statement
Privacy statement
This is the privacy statement of U2pi BV and its brand names jouwboek.nl, jouwboekdrukkerij.nl, copyshopdenhaag.nl and kelbo.nl (hereinafter also: “U2pi”). This privacy statement applies to all products and services that U2pi offers under its brands and trade names.

The way in which we process personal data is in accordance with the applicable laws and regulations. The controller of the use of your personal data is U2pi BV, Carolina van Nassaustraat 161, 2595 SX The Hague (Chamber of Commerce number 27322834).

This privacy statement was last modified on May 24, 2018.

Processing of personal data
In this privacy statement we explain which data we collect and for what purposes we use it. We do this by means of the different ways in which we obtain personal data.

The legal basis for this processing of your personal data by U2pi is always the performance of the agreement with you, your consent and/or the promotion of a legitimate interest (such as the interest in being able to send marketing information and preventing fraud) of U2pi or a third party.

U2pi is constantly trying to optimize and renew its products/services. We therefore also use the personal data we obtain for analysis purposes and to adjust and improve our services. We try to personalize our communication if possible and permitted. Personal data can also be used to prevent fraud and to secure our websites, apps, products and services.

In the context of sales and agreements for the supply of products and services
U2pi offers various publications and offers (in various webshops) reprographic services in the broadest sense of the word. U2pi processes contact details (including name, address, telephone number and e-mail address) and transaction details (including bank and payment details) for the purpose of entering into and executing the agreement with you, in order to be able to deliver these products and services and to keep you informed of their progress. The legal basis for processing is the execution of the agreement with you.

Visiting a U2pi website
U2pi manages various websites. If you use U2pi websites, we collect personal data to be able to help you properly. For example, we use cookies and scripts to improve the functioning of the websites. Also, tracking cookies and scripts are placed on some websites by us and by third parties to show you advertisements that are tailored to your interests and to analyze your surfing behavior.

Some U2pi websites use cookies and similar technologies to recognize and track you online, monitor your click and mouse behavior and create profiles based on your behavior on the website.

The legal basis for these processes is your consent (with the exception of functional cookies and cookies with minor consequences for your privacy).

Newsletter
U2pi processes click behaviour on a U2pi website in response to a newsletter that you have received, in order to improve its products/services and to be able to advertise in a targeted manner, if you have given permission for this.

Creating an account
On some U2pi websites it is possible to create an account. To create an account, fill in your name and email address (your login details). With an account, you only need to log in on a subsequent visit and not fill in your login details again. The basis for this processing is the execution of the agreement with you.

If data within the account is used for research and analysis to improve our services, the basis is the legitimate business interest of U2pi to improve its services.

We can enrich your login details with information that we have from you as a newsletter recipient. We do this to be able to recognize you as a newsletter recipient. In this way, we can, for example, give you a discount on products or services for which you qualify as a newsletter recipient. On some websites, we can enrich your login details with information that we obtain from you through your use of the website. If this is the case, we will inform you of this before you create an account or ask you for permission separately if this is required.

Use of social media
U2pi can be found on various social media, such as Facebook, Twitter and YouTube. When you follow us on social media, we may gain access to some of your profile data. This depends on your settings on these social media platforms. U2pi can track how often a certain article has been shared and “liked” via social media, in order to analyse the reach of an article. The basis for this processing is the legitimate interest of U2pi to be able to improve its services.

U2pi can use (marketing) services from third parties, such as Facebook and Google. In this way, U2pi can focus on a specific target group on social media.

Contact Customer Service
You can contact U2pi's customer service via various channels, via info@jouwboek.nl, or in other ways. For this, please visit the various U2pi websites. If you contact our customer service, we may ask you for certain contact details such as name, address, email address and telephone number. We use this information to process your question and store it to be able to assist you better later, in order to execute the agreement with you. We also use the information to improve our products and services, for which the legitimate interest of U2pi to improve its services applies.

Communication from U2pi
U2pi likes to keep you informed about news, events and promotions of U2pi. We do this by e-mail, but also with direct marketing mailings or telemarketing. This is tailored as much as possible to your preferences and interests when they are known to us and you have given permission for this. U2pi processes contact details (including name and e-mail address), date of birth and possible interest data (whether or not based on behavior on the website) for e-mail newsletters.

You can sign up for U2pi communications in various ways, for example by subscribing to one of U2pi's newsletters. U2pi can also keep you informed of similar products or services after a purchase via e-mail, such as or a purchase in one of the web shops, unless you indicated at the time of your purchase that you do not wish to receive this. You can always easily unsubscribe from U2pi communications. Each message you receive from U2pi will state how you can do this.

Receivers
Group of companies
U2pi BV may exchange personal data with its partners in the context of responsible, efficient and effective business operations, in particular for the following activities:

Execution of agreements
Marketing activities, including (targeted) marketing activities to maintain or expand a relationship with you
The execution of business processes and internal management
Security
Compliance with legal obligations
Processors
U2pi may use the services of third parties to process your data in accordance with this privacy statement, for example technical service providers, delivery services. These third parties act as processors for U2pi and we ensure that these parties offer sufficient guarantees with regard to the technical and organizational security measures. U2pi concludes a processing agreement with third parties that act as processors for U2pi, which includes the provision that they will only process personal data on behalf of U2pi.

Other
For the rest, U2pi will only provide data to third parties with your prior consent or if we are obliged to do so under laws and regulations, we are forced to do so as a result of legal proceedings and/or if we deem it necessary to protect our own interests.

Security
U2pi takes appropriate technical and organizational measures to protect your personal data against loss or unlawful processing. For example, we protect our systems and applications at a level that is sufficient, given the state of the art, to prevent unauthorized access to, modification, disclosure or loss of personal data. As part of this, U2pi concludes processing agreements with suppliers that it engages and that process personal data on its behalf, in which appropriate obligations are imposed on these suppliers to guarantee the security of this data.

Your rights
Inspection and correction
If you want an overview of all your personal data processed by U2pi, you can request this via info@jouwboek.nl You can also request a change or correction of your data via this email address. U2pi will respond to such requests as soon as possible, but no later than within one month, unless an extension of that period is justified by law.

Objection
You may at any time object to the use of personal data for direct marketing and/or (further) receipt of (certain) marketing information by submitting this request in writing to U2pi BV, reply number 91025, 2509 VC The Hague or by e-mail via info@jouwboek.nl. The newsletters that U2pi sends include an unsubscribe option. If you make use of this option, you will no longer receive such messages.

Removal
If you want U2pi to delete your personal data and/or account, you can request this by sending an email to info@jouwboek.nl. It is possible that some personal data will be retained by U2pi after the deletion request, for example if this is necessary for the processing of placed orders or if there is a legal obligation to retain the data.

Restriction of processing
If you have valid reasons to request a restriction of the processing, for example because you dispute the accuracy of the personal data that U2pi processes, or you have objected to the processing of personal data by U2pi, you can request this by sending an e-mail to info@jouwboek.nl

Data portability
If the processing of personal data by U2pi is based on your consent and is carried out via automated procedures, you have the right to request to obtain the personal data concerning you that you have provided to U2pi in a structured, common and machine-readable form. You can request this by sending an e-mail to info@jouwboek.nl

Withdrawal of consent
If the processing of your personal data is based on your (explicit) consent, you have the right to withdraw this consent at any time, without affecting the lawfulness of the processing based on the consent before its withdrawal.

Complaint
If you have a complaint about the use of personal data by U2pi, you have the right to file a complaint with the Dutch Data Protection Authority.

Retention periods
Personal data are not stored longer than necessary for the purpose for which they were collected or processed. WPG sets retention periods per purpose and category of data. When determining retention periods, U2pi takes into account decisions of the Dutch Data Protection Authority.

Transfers to countries outside the EEA
Your personal data will only be stored or processed outside the EEA by U2pi or processors engaged by U2pi if this is in accordance with the applicable regulations for the transfer of personal data to countries outside the EEA.

Minors
If you are not yet 18 years old, please ask your parent(s) or legal guardian(s) for permission to use our products and services.

Persons who have not yet reached the age of 18 (minors) may only purchase products and services from U2pi with the permission of a parent or legal guardian. The parent(s) or legal representative(s) of the minor must read this privacy statement and the cookie statement in the interest of the minor and can exercise the rights of the minor in question in place of the minor. U2pi advises parents or legal guardians to supervise the use that a minor makes of the products and services of U2pi and to make them aware of the use that can be made of their personal data on the basis of this privacy statement and the cookie statement.

Changes
U2pi reserves the right to change this privacy statement. Make sure that you are aware of the then applicable privacy statement each time you use our services. We will inform you of important changes.

Transfer of companies
U2pi may transfer its business, subsidiaries and/or services to a third party. In that case, your personal data will also be passed on to the party in question. We will inform you of this in advance. If you do not wish to continue using our services after this, you can request us to delete your data.

Contact
If you have any questions or comments about this privacy statement, please contact us using the subject “privacy”:

U2pi BV
Reply number 91025
2509 VC The Hague

Or by e-mail at info@jouwboek.nl
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